"Vehicle Maintenance"

Contract Hire - Vehicle Maintenance

For complete cover and peace of mind a maintenance package can be included in the contract for a fixed monthly fee.

All maintenance packages include all routine servicing, replacement tyres and other repair costs that might be required and to keep you mobile 365 days a year. This cover is an addition to the full UK Manufacturers warranty as standard and at least 12 months roadside assistance and recovery that come with all new vehicles.

Below is a list of Frequently Asked Questions covering Maintenance Contracts:

What does the Maintenance Contract include?
• Mechanical and electrical repairs or replacements, including associated parts and labour due to fair wear and tear
• Bulbs, Batteries, Exhausts, Cam Belts, Wiper Blades, Alternators & Starter Motors
• MOT tests
• Unlimited Premium Branded tyre replacements including valve and balance
• Free mobile tyre fitting service at a convenient location for you by appointment
• No recharges for punctures or damaged tyres (dependant upon finance provider)

How does it work?
• Free Service Booking and Management Service
• Free collection and delivery from your home or work address
• Free wash and vac
• Regular progress updates on repairs
• Preferential booking times with urgent repairs prioritised
• Downtime managed to a minimum
• Accredited garages including dedicated LCV networks (often available out of normal working hours)
• Courtesy car upon request

What are the benefits?
• Planned fixed monthly cost
• No unexpected maintenance costs
• Protection from rising inflation costs
• Dedicated qualified technical team to deal with any problematic vehicles
• VAT is 100% recoverable on the Maintenance element of your contract

What are the exclusions?
• Repairs or replacements due to driver error or driver induced faults
• Repairs due to accident damage
• Missing or Broken items e.g. Bent Aerials, Missing Hub Cabs
• Vandalised and Stolen Wheels and/or Tyres
• Damaged windscreen and/or glass replacement
• Misfuelling
• Lubricant and Fluid Top Ups between service intervals (e.g. Oil Top Ups, Screen wash Top Ups)

Can I upgrade my Maintenance Contract?

You can choose to upgrade your Maintenance Contract to include additional Roadside Assistance & Travel Breakdown cover if needed.

This includes the following:
• Roadside Assistance Cover 24/7 365 Days a Year
• Free European Travel Breakdown Assistance
• Free of Charge 24hr replacement vehicle
• At home and roadside attendance
• Average time to attend 45 minutes with 82% roadside fix rate
• AA branded patrols
• Repair or Recovery to onward destination
• Onward travel e.g. train, taxi and air fares including accommodation for up to 8 passengers
• Repatriation back to UK
• Onward travel including accommodation
• Communications and Translation Service
• Foreign Travel Documentation Service (Subject to Document Fee) Valid for 12 Months

NB: Policies vary dependant upon finance provider. 

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