"How It Works"

How It Works

Once we have received your enquiry

We try to get back to your enquiry within 4 hours. However, during busy periods, this can take up to 24 hours. If your enquiry is urgent, you can call us on 01785 330 312 and one of our sales consultants will be able to assist you. Upon receiving your enquiry, we will try and contact you by telephone. This is so we can fully understand your needs and advise you of your options. If we’re unable to reach you by phone, we may send you an email. All quotations are sent via email, so please make sure you check your spam or junk folder.

Finance checks

Following an accepted order, you will be asked to fill out a finance application so we can carry out a credit check. Most funders ask for a good to excellent credit score in order to be accepted for finance. If you are unsure if you are eligible please discuss this with us.

Business lease customers

As a LTD business customer applying for a contract hire or finance lease you will be asked to fill out a business credit proposal form. Please note, if you are applying on behalf of a limited company, you are confirming you have authority to authorise a credit search in the name of the company and each director.

Processing your order

Once all relevant finance checks have been approved, your car or van will be ordered with the dealer. Prior to processing your order, a processing fee will be required. The amount required will be stated on your order form prior to acceptance by you. Prior to ordering, a deposit may also be required. Subsequent cancellation may result in the loss of any monies paid subject to the discretion of Noble Fleet Services Ltd.

The charge for our services

We charge a processing fee of £150 + VAT for our services. The processing fee represents the costs incurred by Noble Fleet Services for processing the lease agreement. This processing fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf. Credit card payments will be subject to a 1.95% charge.

Registration

Once we are in receipt of all completed contracts, the dealer will arrange registration of the vehicle. Registration usually takes place after any necessary cooling off period has expired and prior to delivery. Occasionally, vehicles may be pre-registered by the dealer. If your vehicle is pre-registered, this will be stated on your order form.
If a vehicle is pre-registered, you will be entitled to the balance of the manufacturer’s warranty and roadside assistance cover. In the event that the warranty expires within the lease period, you will be liable for any repairs or breakdown costs, unless a maintenance package is purchased as part of the contract, in which case repair costs may be covered subject to the maintenance terms and conditions.
To find out more about the maintenance packages available through us, visit our vehicle maintenance page.
For all vehicles, whether pre-registered or not, an MOT will be required at three years from published taxation point, in line with UK law. This is at the cost of the customer.

Insuring the vehicle

You are responsible for arranging your own insurance on the car or van. This must be a fully comprehensive insurance policy and the hirer obtaining finance must be the main policy holder or a named driver on the insurance certificate.

Proof of insurance is required before delivery can take place. Once we have an estimated vehicle due date from the dealer, we will contact you to obtain a copy of your insurance certificate. The certificate must show your name, registration number and must be dated on or before your delivery date. This can be sent to us by:

Fax: 0872 110 8784
Email: fleet@noblefleetservices.com

Delivery of your vehicle

Once your vehicle has arrived at the dealership and all necessary checks have been completed, we will contact you to arrange delivery. Delivery can only be arranged once we are in receipt of all completed contracts. Noble Fleet Services Ltd will deliver your vehicle for free, depending on your location in the UK (customers in Scotland and Northern Ireland may be required to pay a delivery charge). Where possible, we will try and arrange delivery at a time and date that is convenient to you. Deliveries generally take place Monday to Friday between the hours of 09:00-17:30 and the delivery driver will aim to call when they are approximately one hour away, provided it is safe and convenient to do so.

Please note, deliveries are subject to change by the manufacturer and Noble Fleet Services cannot be held liable for any delays caused by the manufacturer or any other circumstance outside our control.

What to expect once you have your lease car or van

If you have any questions about your lease throughout the term of your contract, you Account Manager will be happy to assist you. You can contact them via the details below:
Tel: 01785330312
Fax: 08721108784
Email: fleet@noblefleetservices.com
Approximately four to six months before your leasing contract is due to expire, our renewals team will be in touch to discuss your renewals options.

Complaints Procedure

It is our aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.
Here, we explain how we will deal with any complaints and what to do if you think your complaint has not been resolved to your satisfaction.

What to do if you have a complaint:

If you have a complaint about any aspect of our service, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, you should in the first instance contact the Account Manager with whom you have been dealing. Alternatively, you can contact us by telephone or in writing. Your complaint will be resolved by the appropriate person in the shortest possible time.

Our contact details are as follows:
Complaints Department
Noble Fleet Services
4 St Peters Croft
Belper
Derbyshire
DE56 1FT

Tel: 01785 330 312
Email: fleet@noblefleetservices.com

To help us resolve your problem, you should provide the following information:
• Your full name and company contact information
• Full details of your complaint
• Your lease agreement details
• Details of what you would like us to do to put things right
• Photocopies of any relevant paperwork

What we will do if we receive a complaint from you:

We will try to resolve your complaint immediately. However, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations. We will send you an acknowledgement within five business days from us receiving your complaint. We will provide our final response in writing, including our findings and the action to then take this will usually be made via email. We endeavour to send this final response within 10 business days of receipt of your complaint.

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